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If your organization hasn’t begun to contemplate how your customer experience can be improved, the time to start is now. Traditional contact centers just don’t cut it anymore. A new Contact Center-as-a-Service (CCaaS) model offers a better way, says Luis Camacho, senior consultant, Anexinet.
Are you thinking about updating your contact center in 2021? If so, you’re not alone. Between keeping up with inbound calls, overcoming technical issues, and accommodating the surge of remote working, traditional contact centers just don’t cut it anymore. Thankfully, a new Contact Center-as-a-Service (CCaaS) model offers a better way of serving clients and customers. And it’s catching on in a big way. In fact, Gartner predicts that, by 2022, about half of all contact centers will use CCaaS software.
Why is this happening? Read the full article on Toolbox.com to find out why now is the best time to adopt CCaaS.
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