Modern Digital Enterprise Podcast
Episode: Contact Center and Customer Experience with Five9
Chris is joined by Luis Camacho, Dan Petersen, and Orin Wentworth, to discuss the evolving experience of Contact Center. As technology has improved (and our world has been shaken by COVID), the very definition of a satisfactory Customer Experience has evolved. Labor shortages and a geographically-evolving workforce are discussed, as well as the Contact Center’s capabilities to be proactive rather than just reactive. Machine Learning and Artificial Intelligence’s place in the CX landscape are also discussed, along with the changing expectations of customers.
Chris Hayner, Enterprise Architect, Anexinet
Luis Camacho – Senior Contact Center Consultant, Anexinet
Dan Petersen – VP, Northeast Sales, Five9
Orin Wentworth – Channel Director, Northeast, Five9
The Anexinet Infrastructure Modernization Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at [email protected]. We are online at https://anexinet.com.
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