Social Listening as a Service
Empowering Customers with Actionable Insights.
Our Social Listening Service tracks the nuances of emotion and attitude to provide real insight into how consumers feel about your brand, products, services, competitors and more. Anexinet practices a consultative approach, working with key stakeholders to envision and design the perfect fit for your business needs.Our expert research analysts have decades of experience monitoring, tracking, and assessing social media and other unstructured data across all industry verticals.
Reveals hidden consumer data and insights
Conversations are organic, unguided, and peer-to-peer
Word-of-mouth monitoring eliminates response bias
Provides instant updates on unfolding issues
Customized analytics to meet your market and business needs
We provide managed dashboards, insight analysis, and brand tracking. Additionally, our Omni-Channel Analytics provides a 360-degree view of the customer by integrating social media with contact center voice calls, chat, text and email.Use these actionable insights to optimize your customer engagement strategy, boost consumer appeal, identify growth opportunities, and improve campaign targeting in ways never before possible.80% of businesses think they deliver a superior customer experience. But only 8% of customers agree.