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Social Listening as a Service

Our Social Listening Service tracks the nuances of emotion and attitude to provide real insight into how consumers feel about your brand, products, services, competitors and more. Anexinet practices a consultative approach, working with key stakeholders to envision and design the perfect fit for your business needs.

Our expert research analysts have decades of experience monitoring, tracking, and assessing social media and other unstructured data across all industry verticals.

Social Listening’s Unique Advantages:

Reveals hidden consumer data and insights

Conversations are organic, unguided, and peer-to-peer

Word-of-mouth monitoring eliminates response bias

Provides instant updates on unfolding issues

Customized analytics to meet your market and business needs

We provide managed dashboards, insight analysis, and brand tracking. Additionally, our Omni-Channel Analytics provides a 360-degree view of the customer by integrating social media with contact center voice calls, chat, text and email.

Use these actionable insights to optimize your customer engagement strategy, boost consumer appeal, identify growth opportunities, and improve campaign targeting in ways never before possible.

80% of businesses think they deliver a superior customer experience. But only 8% of customers agree.

Let’s get the conversation started

Reach out now to begin your digital transformation
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