The Next Evolution for Contact Centers
Contact centers are well known as complex environments that have evolved through various organic processes — technology acquisitions to address organization or customer needs or corporate acquisitions of businesses with duplicate infrastructures and industry-specific requirements.
It is not a question of sharing all data with other systems as each system maintains
a broader set of data that is pertinent to that business function.
It is about sharing/accessing the data or activating a process that enhances the ability of others to do their jobs and continually improve the customer’s experience.
Download the IDC Report to learn how we help contact centers:
- Act quickly and intelligently by reacting to events in real time with automated workflows.
- Improve agent productivity and focus by eliminating time-consuming manual processes and automating system interactions.
- Increase business agility by deploying automations rapidly and iterating quickly.