4 Ways Connected Experiences Boost Customer Value
It’s estimated that 70% of the buying experience is based on how customers feel they are being treated. That’s often easier said than done, as the purchase cycle isn’t linear; it involves multiple channels, with customers using different devices and platforms to engage and make purchases.
Download this white paper to learn about:
- Why experiences need to be connected across the journey and across your business
- The four areas of focus to create a connected, satisfying CX Journey
- Why Digital Experience Platforms (DXP) are so beneficial