How’s your Customer Experience (CX)?
Today’s top organizations use Machine Learning (ML) and Natural Language Processing (NLP) to extract insights from unstructured customer touchpoint data, including call-center voice recordings, email, surveys, social media, and more.
Join Omni-Channel Analytics Director, Brian Atkiss shows you ways to use advanced analytics to assess and improve your Customer Experience (CX), and provide an overview of top use cases, data types, and CX Analytics tools/techniques.
This webinar also covers:
1. Using supervised vs unsupervised Machine Learning (ML) to analyze unstructured data.
2. Using Natural Language Processing to analyze unstructured data sets
3. Common use cases top companies solve via Customer Experience data
How does your Customer Experience stack up?
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