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With things as crazy as they are, ensuring your organization delivers the best customer experience (CX) possible is more important than ever. But if your company isn’t leveraging new advancements in Machine Learning and Natural Language Processing (NLP) to analyze customer data, then your CX isn’t where it should be.
Watch Omni-Channel Analytics Director, Brian Atkiss explain how companies are using predictive analytics with massive amounts of data to enhance their customer experience. Learn how your organization can achieve amazing results by pursuing this approach. He goes over the top use cases, recent technologies, and unique data sources available to enable your best-in-class Customer Experience.
This webinar also covers:
- Key unique customer data sources available for analysis
- How Machine Learning & Natural Language Processing improve unstructured data analysis
- Top use cases for Customer Experience (CX) analytics in the energy/utility sector
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