Healthcare

Empower: Improving Efficiencies and Employee Engagement

Healthcare organizations are under intense pressure to differentiate themselves by providing a valuable, patient-centric user experience, secure enough for remote patient interactions. Simultaneously, they must securely accommodate today’s workforce, which includes distributed and mobile teams. Without the right strategy, architecture, applications, and mobile tools to connect and empower employees, your organization is fighting a losing battle. Organizations lacking specific design, technology, and analytics expertise will likely struggle to achieve it.

Easily accessible information and a readily available healthcare team are at the heart of patient-centered healthcare. Engaged consumers expect easy access to their care options, healthcare providers and healthcare benefits. Direct access to one’s care team means personalized, approachable healthcare. Patients may book appointments via an app or text message, without having to call and schedule a time with a busy receptionist. Web/mobile patient portals facilitate increased engagement with medical professionals via chat, simplifying appointment scheduling, and enabling workflow-based diagnoses for non-urgent needs. In addition to meeting patient needs immediately, telehealth eliminates treatment wait times, significantly improving the patient care experience.

Further, telemedicine significantly improves the reach and availability of healthcare. In rural areas where services are far apart, or in areas where access is difficult, patients may consult providers via computer or mobile device. Physicians have grown comfortable making provisional diagnoses via video—everything from taking a medical history to confirming visible symptoms of illness. In addition to the obvious advantage of treating more people more conveniently, the cost benefits are significant. According to an Alliance for Connected Care study, Telehealth services can save up to $100 per doctor visit.

In addition, the use of technology tightens the patient’s connection with their health plan and increases their trust in providers. Plus, patients able to take virtual action are more likely to do so earlier—addressing health problems before they become acute, which both reduces the cost of treatment and improves the outcome. Transparency in pricing is not only required by government mandates, it’s also an essential factor in healthcare consumerism. Rising insurance premiums and high deductibles increase financial responsibilities for patients, causing them to ask more questions and take a more active role in their care.

Emerging technology offers opportunities for providers to ensure healthcare is “shoppable” by making all relevant data available, including pricing. Combined with online reviews, this allows patients to make informed decisions based on the combination of pricing, quality, and outcome. Artificial Intelligence and Machine Learning minimize expensive errors, and the identification, analysis, and evaluation of data lets providers deliver personalized, real-time information that builds trust and loyalty. Providers also benefit from higher satisfaction rates, more efficient care, and accurate patient expectations, all of which help to reduce write-offs and boost trust.

Let us help transform your:

• Employee experience
• Operations
• Collaboration and productivity tools
• End-user computing
• Remote working
• Desktop migration
• Mobile device management and security
• Identity and access management
• Field workforce