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Connected Experiences
Re-imagine customer and employee engagement across all touchpoints
Provide intelligent, omni-channel experiences to your end users
It’s not just how you promote your brand or the functionality and pricing of your products and services that make the biggest impact. Rather, it’s the interactions people have with your organization. Brand promises are worthless if the experiences you provide fail to meet expectations. What’s more, applications alone no longer cut it. Today’s customer journey consists of a progression of digital and physical touchpoints that span multiple channels. A connected experience is one that builds meaningful customer relationships across channels by optimizing engagement and loyalty through the collection and optimization of data.
Engaging today’s customers and maximizing their satisfaction requires an integrated omni-channel development strategy across the organization. Anexinet’s strategy, tools, and services help you build an ecosystem of intuitive, connected omni-channel experiences. Learn more about our:
Customer Experiences
Customer experience is complex, it doesn’t have to be complicated.
From awareness to customer onboarding and advocacy, we provide intelligent, omni-channel engagement solutions across every stage of the customer journey. Let us help you modernize, design, build, and transform your CX solutions such as:
- Demand Generation
- Self-service Applications
- Product Launch
- Payment Solutions
- Recommendation Engines
- Digital Commerce
- Social Listening
- Customer Onboarding
- Content Management
- Personalization
- Loyalty & Advocacy
- Contact Center
Employee Experience & Enablement
The relationship between your customers, your employees, and your brand is everything.
Leverage modern digital applications and tools to connect employees, wherever they are, to drive productivity, improve collaboration, and improve customer service. We enable your workforce to drive better business outcomes. Learn more about our employee enablement solutions.
Seamless, Unified Communications
Successful engagement with your prospects and customers depends upon a modern contact center and unified collaboration solutions (i.e.: chat, text, email, social, voice solutions, etc).
Contact centers play an enormous role in how your customers and prospects view your brand. These interactions, fueled by the unified collaboration solutions, are the yardstick your customers use to measure their satisfaction, shape their opinions, and establish (or destroy) their loyalty. Learn more about our how we help you improve: sales, support, collections, and collaboration capabilities.
- UCaaS
- Monitoring & Management
- CPaaS
- Project Management
- Technology Modernization
- Self-Service (IVR & IVA)
- Omni-channel
- Speech & Sentiment Analytics
- CCaaS
- Network & Telecom solutions
Digital Business Applications
Your business applications are designed to increase efficiency, productivity, and to perform important business functions. They are the backbone of your company.
Engage your end users and enable your employees with well-integrated, innovative technology. And, modernize and integrate your customer and operational platforms to maximize business value. Learn more about how we bring together all the elements of a full-stack solution and provide high-performing, intelligent, and secure solutions.
Business Application Services
From custom product development to application modernization and seamless integration (COTs & Custom), learn more about how we bring together all the elements of a full-stack solution and provide high-performing, intelligent, and secure solutions, including:
- Design Thinking
- User Interface Development
- Event-driven Enterprise Architecture
- Workflow Management
- Data Management
- APIs & Microservices
- Product Development
- Seamless Integration (COTS & Custom)
- Application Modernization
- Cloud-Enabled
- DevOps
- Instrumentation
Anexinet's Connected Customer
Experience Approach
End-to-end omni-channel enablement means frictionless, contextual digital experiences that deliver data and interactions the moment they’re needed. Accomplishing this requires a modern, distributed back-end architecture that supports real-time information flow and microservice-based access, along with intelligent front-end UI elements that are flexible enough to work flawlessly across channels.
Let us help you, improve how you engage with the people who matter the most to you!
As of July 16, 2022, the FCC is requiring any customer with an on‑premise telephone (PBX) system to be able to process ‘988’ as an emergency call, to be routed to the ‘988 Suicide and Crisis Lifeline.’
What does this mean? It means that all on-prem dialing systems must have the ability to dial, text or chat ‘988’ to comply with this new law.
Are you compliant?
Make this a priority and contact us today.