Connected Experiences Original

Engineering the Connected Experience

It’s not just how you promote your brand or the functionalities and pricing of your products and services that make the biggest impact. Rather, it’s the interactions people have with your organization. Brand promises are worthless if the experiences you provide fail to meet expectations. What’s more, applications alone no longer cut it. Today’s customer journey consists of a progression of digital and physical touchpoints that span multiple channels. The problem is, user frustration at any one step will likely ruin the entire experience.

Engaging today’s customers and maximizing their satisfaction requires an integrated multi-channel development strategy across the organization. Anexinet’s strategy tools and services help you build an ecosystem of intuitive, consistent, seamlessly connected services across interfaces and channels.

End-to-end multi-channel enablement means frictionless, contextual digital experiences that deliver data and interactions the moment they’re needed. Accomplishing this requires a modern, distributed back-end architecture that supports real-time information flow and microservice-based access, along with intelligent front-end UI elements that are flexible enough to work flawlessly across channels.

Our full-stack solution for secure, high-performing interactions offers:

  • Intuitive front-end UI design
  • Amazing cross-channel customer and employee experiences
  • Modern, event-driven, real-time digital architecture
  • Microservices and workload-specific data platforms
  • End-to-end security
  • Automation, standardization, scalability, and agility
  • Future-proof technology that grows with your business
Connected Experiences

Discover & Define

Anexinet is a rare breed: a vendor that provides the best of both worlds by combining the demands of enterprise-level, cross-organizational research and discovery with award-winning, agency-level UX design. Anexinet goes above and beyond to ensure your solutions provide real value and meet the needs of employees, partners, and customers.

As a precursor to ideation, our competitive analysis explores the market, industry, and customer landscapes to facilitate discussion around how flagship features might be combined and improved upon in novel ways. Our strategic ideation process brings in not just management, but employees across the organization—at all levels—including those who actually perform the tasks you want to digitize and transform.

Our ethnographic Day in the Life research process goes one step further, revealing hidden pain points and workarounds firsthand. Strategists and designers fill the knowledge gap between workers and executives by shadowing your employees as they go about their daily tasks. Next, we consolidate the input from all parties into a path forward to build a solution that supports your specific business process and is guaranteed for success.

Finally, our social media monitoring tracks the dialogue and sentiments of those who matter most to provide a more intimate understanding of present and future customers—and a deeper appreciation of their needs—to inform your strategic direction and ensure your digital solutions only improve with time.

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A Day in the Life

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CX Maturity Assessment Tool
80% of businesses believe they deliver a superior customer experience.
But only 8% of customers agree.

See how your organization’s Customer Experience (CX) measures up with our assessment tool.

Score Your CX

Connected Experiences Kickstart

Engage customers across all channels,
end-to-end, in just three weeks.

Our Connected Experiences Kickstart takes you from ideation to action plan in as few as three weeks.

Our strategists help flesh-out and prioritize ideas based on growth opportunities. Then we juxtapose perceived value against potential restraints (e.g. technology, risk, cost) and take a deep dive into the technical considerations of the necessary architecture. Lastly, we work through iterations of design, navigation, and user experience in preparation of building a prototype that can be instantly distributed to test groups for review.

The result is a phased roadmap based on value, readiness, and ease of implementation as well as a functional prototype fine-tuned for maximum business benefit and user adoption.

Rapidly bring to life the vision for next-generation digital engagement. Develop the perfect digital solution to get you well on your way to providing a truly superior connected customer experience across all channels. All in just three short weeks.

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Design & Development

Anexinet helps you design and develop new applications—or reimagine legacy apps—to drive digital transformation, maintain competitive edge, and propel your business forward. Our dazzling, award-winning UI/UX design helps attract and retain users by providing contextual info and interactions the very moment they’re needed.

If your organization is just getting started, wants to expand a digital portfolio, or needs to update designs to enable new features or ensure OS compatibility with the latest OS, our team of UI/UX designers and technologists can do it all. Whether you seek an instrumental UI, enterprise platform or consumer self-service app, we work collaboratively with your organization and tailor our proven methodology to ensure the success of each unique engagement.

The Anexinet team has decades of experience integrating digital applications with existing corporate data and ecosystems. Our process includes an objective technology vendor-assessment and our recommendations, which take enterprise architecture considerations, data integration, and security into account. Development occurs in iterative app-release sprints and includes support processes for development, test and production environments.

Anexinet’s SLA-based app development and deployment follows a continuous methodology that encompasses all aspects of app development, including device and carrier testing.

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App Refresh Kickstart

Update your applications for
productivity, stability, and delight.

When was the last time your organization updated its digital applications to take advantage of new technologies and design modalities—and to ensure compatibility with the latest OS?

How old is your organization’s app? Are you confident its performance is still on par with newly-released competitor apps? In just a few weeks, our App Refresh Kickstart assesses the performance, architecture and UX of your digital applications, prioritizes top functionality use cases and enhancements, and brings them all to life in a working prototype.

  • Eliminate crashes and performance issues
  • Ensure OS-compatibility
  • Leverage the latest features
  • Accelerate interactions and info delivery
  • Boost user productivity and delight

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Don’t Underestimate the Value of Enterprise App Prototyping!

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Security and
Protection of Privacy

Digital customer engagement with today’s technology landscape (e.g. IoT, public/private cloud, mobility) also brings a greater risk of exposure and attack. Further, attacker threats are increasingly common and complex—far beyond simple phishing ploys. As a result, organizations must become more aggressive at protecting sensitive data.

Anexinet helps ensure all aspects of your digital engagement platforms are secure from end-to-end. This includes all aspects of DevSecOps, core infrastructure, cloud-based platforms, data security, intrusion prevention, and so much more.

An organizational risk management program connects people, process and technology to ward off threats at every technology layer. Our holistic approach to Risk Management, Application Security, Infrastructure Security, Physical Security, and Managed Security ensures no protection gaps are left behind, anywhere.

Forrester estimates 80% of security breaches result in the theft of privileged user credentials. Therefore, modernizing your Identity and Privileged Access (IPA) Management Program should be a top priority. The security discipline of Identity and Access Management (IAM) determines who has access to what information, applications, and systems, over time, within an organization. Our Security consultants take a vendor-agnostic approach to Privileged Access Management (PAM). We work with you to determine your ideal security solution and create a POC to verify its effectiveness.

Let Anexinet ensure the strength of your IAM goals, policies, and processes, including Program Governance, Identity Repositories, Role-Based Access Control/Authorization, Audit/Accounting, Federation/SSO, Multi-Factor Authentication, Remote Access, Cloud/SaaS IM, User (De-)Provisioning, Privileged Account Management, and Self-Service.

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Building a Secure Identity
and Access Management
(IAM) Program

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Ransomware: Backup Protection

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Data & Analytics

It’s not enough to build applications that look great and function as designed. Today’s customers demand connected experiences that are smarter and more contextual than ever before. This highlights the importance of building modern data systems and advanced analytics into your digital platforms.

Make your data work for you by inspiring insights, informing decisions, and facilitating action. Building a connected experience for your customers requires you understand the behaviors, needs, and desires of those customers. Data-driven organizations that leverage analytics and insights from all channels are able to quickly adapt to the changing needs of their consumers and enable great digital experiences.

The raw data powering contextual experiences comes from a variety of disparate sources. These may include customer profile data, application usage, social media, call center activity and even contextual data such as current location, time and weather. Compiling and analyzing this information enables you to add value for customers in more intelligent ways. For example, your applications can feature a dynamic display of shortcuts with recommended actions or helpful suggestions based on context. Advanced analytics help you personalize customer experiences by de-emphasizing less meaningful actions while bringing popular or contextually important features to the forefront of the interface.

Anexinet helps you design and implement the modern data platforms essential to creating these differentiating experiences. We help you bring together data from different sources to create a single version of the truth for analysis and action. This enables more intelligent connected experiences that improve customer satisfaction and engagement.

Let our consultants transform your company into a data-driven decision-making organization to reduce operational costs, increase revenue and mitigate risk.

Our omni-channel analytics solutions analyze unstructured data, generate insights, and facilitate action by consolidating customer channels into one central view. Additionally, our Social Data Analysis deepens your appreciation for consumer need and helps you understand how customers really feel about your brand, products, services and competitors.

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Improving Customer
Outcomes with Omni-
Channel Analytics

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Mining for Gold:
Analytics vs. Business Intelligence

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Customer Experience (CX)
Analytics Kickstart

Boost engagement by better understanding customers.

Refine digital experiences and boost satisfaction by analyzing customer data to understand consumer needs and desires. In just two weeks, our Customer Experience (CX) Analytics Kickstart ensures your organization is armed with the data and tools you need to deliver a superior customer experience across all channels.

CX Analytics improve results across these key categories:

  • Sales Effectiveness
  • Customer Satisfaction
  • Customer Churn
  • Contact Center Efficiency
  • Compliance
  • Product Quality

Our CX Analytics Kickstart takes a deep dive into your organization’s analytics landscape to get you well on your way to developing a deeper appreciation for your customers’ needs and prescribing actions to improve their digital experience. Further, the kickstart recommends your optimized future state and shows you the quickest way to get there.

Continuously improve your already-amazing digital experiences to better meet evolving user-need through the use of advanced analytics.

Happier customers start here.

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Improve Your Customer’s Experience Through Analytics

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Address: 4 Sentry Parkway East, Suite 300, Blue Bell PA, 19422
Phone: 610 239 8100

Address: 4 Sentry Parkway East, Suite 300, Blue Bell PA, 19422
Phone: 610 239 8100