Case Studies & Testimonials

The Solution

Anexinet specializes in digital business modernization and empowers clients to boost workforce efficiency through next-generation technology solutions. Anexinet estimated it would take about a year to complete the FIS software product conversion.

Once embedded in the Customers Bank team, Anexinet’s project manager handled countless invaluable activities, including overseeing third-party vendor deliverables, managing project plans and associated processes and structures, as well as mentoring members of the Customers Bank team.

Additional responsibilities included:
• Handling project deliverables to maintain timeline parameters and budget.
• Providing risk-assessment plans.
• Overseeing testing and go-live activities.
• Managing and resolving any post-conversion issues.

“We definitely had to make the core conversion as seamless as possible, and minimize any impact to our customers"

—Jennifer Frost, Customers Bank

The conversion project was daunting: thirteen unique workstreams that involved core business functions such as deposit operations for commercial business, as well as cash management services. To complicate matters, each work stream contained an additional five to fifteen individual projects that included online and mobile banking telephone and ATM services.

“We all had our day jobs, and now the team was faced with this enormous software conversion project. This is why we needed extra support to help us manage the process. Customers Bank has SME’s in-house, but we needed help staying organized and coordinating with the project’s many vendors. This is where Anexinet provided tremendous value”

—Jennifer Frost, Customers Bank

The Benefits

Customers Bank was impressed with the guidance, expertise, and input of Anexinet’s project manager. “The presentation throughout the project, especially at the go-live moment, was flawlessly executed,” Frost added.

Anexinet also helped Customers Bank identify deficiencies associated with the original core software in order to avoid them in the newly developed system. For example, their banking and mobile channel utilized five discrete vendors for support. Following the conversion, Customers Bank consolidated everything to a single vendor; the benefits of the move were immediately evident to the bank’s senior management.

“Anexinet never took the stance of a consultant. They became an integrated partner and were invaluable in the success of this project. This is what made us very happy about working with them. They helped us facilitate and maneuver through some very difficult situations.”

Jennifer Frost, Customers Bank