Thrive in an ever-evolving virtual world.
Thrive in an ever-increasing virtual world.
Historically, service companies have relied on human interactions to differentiate themselves from their competitors. While these interactions are still very important, the impact of COVID-19 brings new challenges and necessitates immediate changes to both B2B and B2C services companies’ sales and delivery processes. Companies need to adjust quickly to thrive in this new environment.
By leveraging innovative technology and aligning their IT strategy with business goals, business-service companies can turn these challenges into opportunities. Anexinet brings decades of experience guiding business services companies on their digital transformation journey. We focus on three critical areas: improving virtual experiences, streamlining employee enablement tools, and rapidly transforming IT and infrastructure.
Our proven approach helps B2B and B2C companies:
The interactions between customers and employees are just as critical as their experiences with internally- and externally-facing engagement solutions. Today’s customers and employees expect a consistent, connected experience across all touchpoints. A deeper, 360-degree understanding of your end-users makes this possible.
Whether virtual or in-person, customer satisfaction relies on the delivery and maintenance of services across the journey. To deliver enterprise-grade connected experiences, however, business services companies must provide intelligent, full-stack engagement solutions. From strategy to implementation, Anexinet helps companies build compelling customer experiences that shorten sales time, improve “stickiness,” and positively impact the bottom line.
Our proven process and user-centric focus enable modern customer experiences by:
These challenging times are also times of opportunity. The rapid evolution of technology has enabled the necessary ramp-up of virtual experiences while facilitating more efficiencies and greater value. However, it is critical to never lose the human element. From journey mapping to self-service portals, intelligent, secure, connected experiences are here to stay—and they’re reshaping how business services firms compete for business. Attuned to this ever-changing landscape, Anexinet helps companies build engaging solutions that provide tremendous value and turn customers into loyal fans.
The agility required to support today’s workforce is rapidly evolving. Distributed teams, mobile workforces, and complex security issues are just a few challenges companies face. Without the right strategy, architecture, applications, and mobile tools to connect and empower employees your organization is fighting a losing battle.
From law firms to food-services, “back-to-work” has enormous implications. The process of maintaining service contracts has changed dramatically across the entire customer life cycle; ensuring worker safety is more essential than ever. Implementing the latest technology tools—from collaboration to thermal imaging—will help keep your teams productive and safe. Data accuracy, management, and a single-source-of-truth are critical as behavioral insights gleaned from advanced analytics assume larger roles in the predicting and influencing of customer and employee actions.
Anexinet’s modern work solutions enable successful outcomes, including increased employee productivity, enhanced customer experiences, and expanded market share. But, achieving these outcomes requires understanding your organization’s key business drivers, identifying opportunities for innovation, and creating a strategy and actionable roadmap aligned with your strategic objectives.
via Thermal Imaging Video Surveillance Technology
The agility required to support today’s workforce is rapidly evolving. Distributed teams, mobile workforces, and complex security issues are just a few challenges companies face. Without the right strategy, architecture, applications, and mobile tools to connect and empower employees your organization is fighting a losing battle.
From law firms to food-services, “back-to-work” has enormous implications. The process of maintaining service contracts has changed dramatically across the entire customer life cycle; ensuring worker safety is more essential than ever. Implementing the latest technology tools—from collaboration to thermal imaging—will help keep your teams productive and safe. Data accuracy, management, and a single-source-of-truth are critical as behavioral insights gleaned from advanced analytics assume larger roles in the predicting and influencing of customer and employee actions.
Anexinet’s modern work solutions enable successful outcomes, including increased employee productivity, enhanced customer experiences, and expanded market share. But, achieving these outcomes requires understanding your organization’s key business drivers, identifying opportunities for innovation, and creating a strategy and actionable roadmap aligned with your strategic objectives.
The impact of tech innovation is also disrupting the traditionally relationship-driven business service industry. Anexinet helps you provide responsive, intelligent experiences and efficient enablement tools by modernizing infrastructure & IT in the following ways:
In today’s environment, ensuring the security of your infrastructure, applications, and data is a top IT priority. Legacy systems—and an expanded remote workforce—only open you up to more attacks. Using ineffective and siloed legacy security products to defend against evolving threats, support new technologies, and protect your remote workforce (all while ensuring IT compliance) is practically impossible. But, despite all their benefits, new technologies also introduce a greater risk of exposure by widening your overall attack surface. The end result is that implementing effective cybersecurity measures is more critical—and yet more challenging—than ever as attacks become more prevalent and malicious.
More than providing peace of mind, Anexinet’s cybersecurity services and solutions fortify your business against future risks to prevent the loss of capital, brand, and customer-base that is so often the result of cyber-attacks. Our multi-layered approach helps you detect, prevent, respond and recover from security threats.
An organization’s people, processes, analytics, and technology must all complement each other to effectively defend against cyberattacks. Anexinet offers layered, end-to-end cybersecurity protection across computers, networks, applications, solutions, and data.
Manual processes and paper-based activities simply don’t make sense in the digital era. While it may be impossible to eliminate paper completely, Anexinet helps clients identify, simplify, and streamline critical, yet inefficient, paper-based business processes by:
Reducing paper-based activities may require rethinking many business processes, particularly those between brokers, advisors, and end users. It’s not uncommon for an investment to require a dozen signed forms from customers, partners, custodians, brokers, advisors, etc. Anexinet regularly helps clients identify and optimize flows that minimize costs while enhancing the customer experience.
Modernizing your underlying infrastructure is critical to ensure your organization keeps pace with the rapid evolution of digital application capabilities, along with the explosive demand for big data analytics. Anexinet takes a pragmatic approach to modernizing your Data Center. We provide a broad range of private, public, and hybrid IT solutions to maintain competitive advantage and keep you ahead of business demand. Through data center modernization, Anexinet helps clients develop innovative new offerings at a rate today’s consumers expect. Further, we enable the rapid scaling of IT teams to meet ever-evolving business demands, accelerate time to market, enhance competitive advantage, and ensure a superior customer experience.
Embracing the cloud can be a daunting task for even the most mature organization. Whether you’re just starting to explore cloud technologies, or you’ve embraced DevOps and agile methodologies, a cloud-adoption roadmap can mean the difference between successful deployment and failure to launch. Anexinet helps determine your ideal hybrid mix of private and public cloud services to maximize the benefits of automation, standardization, scalability, and agility. Take private, public, hybrid, and multi-cloud adoption to the next level. Let Anexinet help with your cloud strategy, architecture, and implementation services as well as application optimization and migration across the cloud environment.
Like most professional-services firms, law firms have been impacted by technology, client expectations, and COVID-19. We turn traditional challenges into advantages through strategic planning, business-technology alignment, cost management, digital experience, artificial intelligence, cybersecurity and privacy and cryptocurrencies.
For over twenty years, Anexinet has been helping law firms transform their critical applications and modernize their digital infrastructure, including.
Anexinet does not look at us like a dollar figure. They care about our business and want our firm to be successful. They take the time to fully understand our environment as well as where we’re going. As a trusted partner, I can call Anexinet at any point and they will make themselves available.
— Client Systems/Storage Manager