Anexinet

Business Services

Business Services

Business Services

Thrive in an ever-increasing virtual world.

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Overview

Historically, service companies have relied on human interactions to differentiate themselves from their competitors. While these interactions are still very important, the impact of COVID-19 brings new challenges and necessitates immediate changes to both B2B and B2C services companies’ sales and delivery processes. Companies need to adjust quickly to thrive in this new environment.

 

By leveraging innovative technology and aligning their IT strategy with business goals, business-service companies can turn these challenges into opportunities. Anexinet brings decades of experience guiding business services companies on their digital transformation journey. We focus on three critical areas: improving virtual experiences, streamlining employee enablement tools, and rapidly transforming IT and infrastructure.

 

Our proven approach helps B2B and B2C companies:

  • Redefine their technology strategy and Return on Investment (ROI) criteria.
  • Devise a plan (with milestones along the way) and build valuable solutions.
  • Measure against defined success-criteria around value-target metrics (e.g. adoption, delivery, and capabilities).
  • Manage their applications, data, and Infrastructure to improve availability, response time, and security.

 

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CASE STUDY:

STREAMLINING SALES QUOTING & CONTRACT MANAGEMENT

 

One of the largest providers of specialized business services, this publicly held company needed to eliminate some longstanding paper-based processes and modernize an aging field-operations platform that failed to accommodate real-world workflow.

 

Day-in-the-Life ride-alongs provided first-hand experience with the drivers’ challenges, letting us transform cumbersome processes into a simple, elegant experience. Anexinet’s shared-screen enterprise solution enabled single-visit quote, discount and contract services for thousands of drivers and shortened the sales process from days to minutes— in the process saving the company $10M+ in annual overtime!

Engage with Connected Experiences

The interactions between customers and employees are just as critical as their experiences with internally- and externally-facing engagement solutions. Today’s customers and employees expect a consistent, connected experience across all touchpoints. A deeper, 360-degree understanding of your end-users makes this possible.

 

Whether virtual or in-person, customer satisfaction relies on the delivery and maintenance of services across the journey. To deliver enterprise-grade connected experiences, however, business services companies must provide intelligent, full-stack engagement solutions. From strategy to implementation, Anexinet helps companies build compelling customer experiences that shorten sales time, improve “stickiness,” and positively impact the bottom line.

 

Our proven process and user-centric focus enable modern customer experiences by:

 

  • Aligning business and technology
  • Designing award-winning interfaces
  • Engineering the digital core

 

These challenging times are also times of opportunity. The rapid evolution of technology has enabled the necessary ramp-up of virtual experiences while facilitating more efficiencies and greater value. However, it is critical to never lose the human element. From journey mapping to self-service portals, intelligent, secure, connected experiences are here to stay—and they’re reshaping how business services firms compete for business. Attuned to this ever-changing landscape, Anexinet helps companies build engaging solutions that provide tremendous value and turn customers into loyal fans.

 

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CASE STUDY:

MODERNIZING UNIVERSITY FOOD SERVICES

 

A nationwide uniform, facilities and food-services provider needed to design, develop, and deploy a digital, omni-channel food-service platform for universities.

 

Working closely with the client, we quickly produced a brand-customizable solution that lets students order food, manage meal plans, search dining locations and sort by distance, price, and wait-time. Additionally, users may view menus and filter items based on dietary preferences and allergies. The client launched the white-label apps to hundreds of universities throughout the US.

Empower the Future of Work

The agility required to support today’s workforce is rapidly evolving. Distributed teams, mobile workforces, and complex security issues are just a few challenges companies face. Without the right strategy, architecture, applications, and mobile tools to connect and empower employees your organization is fighting a losing battle.

 

From law firms to food-services, “back-to-work” has enormous implications. The process of maintaining service contracts has changed dramatically across the entire customer life cycle; ensuring worker safety is more essential than ever. Implementing the latest technology tools—from collaboration to thermal imaging—will help keep your teams productive and safe. Data accuracy, management, and a single-source-of-truth are critical as behavioral insights gleaned from advanced analytics assume larger roles in the predicting and influencing of customer and employee actions.

 

Anexinet’s modern work solutions enable successful outcomes, including increased employee productivity, enhanced customer experiences, and expanded market share. But, achieving these outcomes requires understanding your organization’s key business drivers, identifying opportunities for innovation, and creating a strategy and actionable roadmap aligned with your strategic objectives.

 

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CASE STUDY:

FIELD SERVICE MODERNIZATION

 

This global leader in battery distribution and recycling needed to modernize the enterprise mobile tools its distributors use to stock and service tens of thousands of retail outlets and service centers.

 

Anexinet strategized, designed, and built a functional prototype that streamlines sales and restocking and enables secure credit card payments in the field. Additionally, we reduced the cost of future mobile projects by eliminating the company’s dependency on third-party resources, and provided a prioritized, tactical Mobile Roadmap for moving forward.

Ensure Workplace Health and Safety

via Thermal Imaging Video Surveillance Technology

 

The agility required to support today’s workforce is rapidly evolving. Distributed teams, mobile workforces, and complex security issues are just a few challenges companies face. Without the right strategy, architecture, applications, and mobile tools to connect and empower employees your organization is fighting a losing battle.

 

From law firms to food-services, “back-to-work” has enormous implications. The process of maintaining service contracts has changed dramatically across the entire customer life cycle; ensuring worker safety is more essential than ever. Implementing the latest technology tools—from collaboration to thermal imaging—will help keep your teams productive and safe. Data accuracy, management, and a single-source-of-truth are critical as behavioral insights gleaned from advanced analytics assume larger roles in the predicting and influencing of customer and employee actions.

 

Anexinet’s modern work solutions enable successful outcomes, including increased employee productivity, enhanced customer experiences, and expanded market share. But, achieving these outcomes requires understanding your organization’s key business drivers, identifying opportunities for innovation, and creating a strategy and actionable roadmap aligned with your strategic objectives.

 

Let’s Talk

Enable the Digital Core

The impact of tech innovation is also disrupting the traditionally relationship-driven business service industry. Anexinet helps you provide responsive, intelligent experiences and efficient enablement tools by modernizing infrastructure & IT in the following ways:

CYBERSECURITY

In today’s environment, ensuring the security of your infrastructure, applications, and data is a top IT priority. Legacy systems—and an expanded remote workforce—only open you up to more attacks. Using ineffective and siloed legacy security products to defend against evolving threats, support new technologies, and protect your remote workforce (all while ensuring IT compliance) is practically impossible. But, despite all their benefits, new technologies also introduce a greater risk of exposure by widening your overall attack surface. The end result is that implementing effective cybersecurity measures is more critical—and yet more challenging—than ever as attacks become more prevalent and malicious.

More than providing peace of mind, Anexinet’s cybersecurity services and solutions fortify your business against future risks to prevent the loss of capital, brand, and customer-base that is so often the result of cyber-attacks. Our multi-layered approach helps you detect, prevent, respond and recover from security threats.

An organization’s people, processes, analytics, and technology must all complement each other to effectively defend against cyberattacks. Anexinet offers layered, end-to-end cybersecurity protection across computers, networks, applications, solutions, and data.

DATA PLATFORMS AND RPA

Manual processes and paper-based activities simply don’t make sense in the digital era. While it may be impossible to eliminate paper completely, Anexinet helps clients identify, simplify, and streamline critical, yet inefficient, paper-based business processes by:

  • Automating scanning and processing for paper documentation. Expensive, slow and error-prone re-keying of information received on paper is a common bottleneck in financial services and wealth management.
  • Adopting the exclusive use of e-signature technologies.
  • Implementing Robotic Process Automation (RPA) for account- opening practices. Reducing paper-based activities may require rethinking many business processes, particularly those between brokers, advisors, and end users. It’s not uncommon for an investment to require a dozen signed forms from customers, partners, custodians, brokers, advisors, etc. Anexinet regularly helps clients identify and optimize flows that minimize costs while enhancing the customer experience.

Reducing paper-based activities may require rethinking many business processes, particularly those between brokers, advisors, and end users. It’s not uncommon for an investment to require a dozen signed forms from customers, partners, custodians, brokers, advisors, etc. Anexinet regularly helps clients identify and optimize flows that minimize costs while enhancing the customer experience.

DATA CENTER MODERNIZATION

Modernizing your underlying infrastructure is critical to ensure your organization keeps pace with the rapid evolution of digital application capabilities, along with the explosive demand for big data analytics. Anexinet takes a pragmatic approach to modernizing your Data Center. We provide a broad range of private, public, and hybrid IT solutions to maintain competitive advantage and keep you ahead of business demand. Through data center modernization, Anexinet helps clients develop innovative new offerings at a rate today’s consumers expect. Further, we enable the rapid scaling of IT teams to meet ever-evolving business demands, accelerate time to market, enhance competitive advantage, and ensure a superior customer experience.

  • Enterprise Servers
  • Enterprise Storage
  • Hyperconverged Infrastructure
  • Software Defined & Cloud Connected
  • HPC & Big Data Platforms

CLOUD MIGRATION AND OPTIMIZATION

Embracing the cloud can be a daunting task for even the most mature organization. Whether you’re just starting to explore cloud technologies, or you’ve embraced DevOps and agile methodologies, a cloud-adoption roadmap can mean the difference between successful deployment and failure to launch. Anexinet helps determine your ideal hybrid mix of private and public cloud services to maximize the benefits of automation, standardization, scalability, and agility. Take private, public, hybrid, and multi-cloud adoption to the next level. Let Anexinet help with your cloud strategy, architecture, and implementation services as well as application optimization and migration across the cloud environment.

  • Cloud Strategy & Design
  • Cloud Implementation & Management
  • Cloud Application Development & Data Analytics
  • Cloud Automation & Dev Ops

Let’s Talk

CASE STUDY:

DRIVING VALUE VIA INFRASTRUCTURE MODERNIZATION

Our client, a provider of corporate tax software and services, automates and integrates strategic tax processes while leveraging advanced, predictive analytics. However, they sought our expertise to migrate applications to a cloud-based environment that would ensure 99.999% uptime.

 

With Anexinet’s guidance in implementing the new AWS-based SaaS offering, the client was able to shift budget away from the private cloud (capital expenses). Additionally, enabling multiple AWS environments accelerated time to market and yielded significant cost savings.

Helping Law Firms Modernize Applications & Infrastructure

 

Like most professional-services firms, law firms have been impacted by technology, client expectations, and COVID-19. We turn traditional challenges into advantages through strategic planning, business-technology alignment, cost management, digital experience, artificial intelligence, cybersecurity and privacy and cryptocurrencies.

 

For over twenty years, Anexinet has been helping law firms transform their critical applications and modernize their digital infrastructure, including.

  • • Client Portals
  • • Claims Administration
  • • Cybersecurity

 

Let’s Talk

CASE STUDY:

MODERNIZE TO ACCOMODATE GROWTH

A 2019 U.S. News Best Lawyer/Law Firm, this provider of innovative legal and business solutions was due for a technology refresh and needed something flexible enough to accommodate their agile operations.

 

Partnering with Anexinet let them identify and integrate the ideal solution. Thanks to its pay-per-use model and rapid scalability, HPE GreenLake (coupled with SimpliVity) reduced their annual storage budget by over 35%—enabling them to grow, adapt, and thrive.

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Anexinet does not look at us like a dollar figure. They care about our business and want our firm to be successful. They take the time to fully understand our environment as well as where we’re going. As a trusted partner, I can call Anexinet at any point and they will make themselves available.

 

— Client Systems/Storage Manager