As an IT manager, I love a good plan as much as anyone. But sometimes even the best plan falls short. Stuff happens, it becomes an all-hands-on-deck situation, and you need to reach out to a trusted partner for help. Enter Managed Services.
Simply put, engaging Managed Services is the practice of outsourcing functions and processes to proactively improve operations and cut expenses. And while Digital Managed Services is a great fit for “reactionary” or unplanned events (as well as for one-time, peak-need situations), the full value of a Managed Service is typically realized over a couple of years as the partner relationship achieves continuous operational improvement and implements highly effective change management processes.
But where to start? Several immediate (and/or temporary) need situations are well-suited for a Managed Services Provider (MSP). And often, the positive impact that a well-suited MSP has on these situations will result in addition benefits:
1. Employee Attrition
Your “go-to” IT expert suddenly decides to “go to” another company. And you soon realize their technical expertise was not matched by their documentation skills. A quality Managed Services team will combine collective skillsets to fit your immediate need, all at the direction of a service manager who serves as your single point of contact. This team will stabilize, support, and even document your in-scope IT applications and infrastructure until you hire a replacement or decide one is no longer needed.
2. Employee Burn-Out
Your rock star is overworked, and you don’t want to give her any reason to consider leaving. If you typically ask your team to work or “be on call” during vacations—and to work overtime during peak or critical situations—you should consider hiring a backup before you need to find a replacement. But where can you get the right expertise, on-demand – if budget constraints prevent you from hiring another full-time employee to share the workload? A Managed Service Provider! Many MSPs, like Anexinet, provide a bank of hours for a given time interval (e.g., monthly) that can be used on-demand, as needed. Fill the gaps as they occur with a partner who knows your business!
3. Lack of Expertise
Your small, but very capable, development team supports a key client-facing application for the company. The user interface has been kept current and features a modern user experience. But recently, application performance has degraded and is becoming a problem. Your developers spend endless hours troubleshooting the problem—with little success. To make matters worse, their focus on the performance issue has delayed your next scheduled release. A well-suited MSP can provide a comprehensive assessment of your application performance, utilizing senior-level technical expertise (and the right tools) to pinpoint the root cause and remediate the issues. They can also review their findings and actions with your development team, making them better equipped to maintain performance moving forward.
4. Resource Two for One
Did you ever need an experienced full-stack developer who can also support your Data Warehouse, dashboards and reports? Not easy to find, not easy to afford. An MSP can package resources into a managed service and provide a service manager to keep them working as a seamless team. Imagine, 80 hours/month for the developer, 40 hours/month for the BI/Analytics consultant, for three-fourths the cost of an FTE. An MSP makes this possible and affordable.
5. Requirements Ramp-Up
Your company was acquired, and (without much lead time) had a third party perform a security vulnerability assessment. You have 30 days to remediate their findings. To do so, your small IT team will have to dedicate themselves to remediation activities, and there is some doubt whether they possess the required skills. What if you could hand that report over to an MSP and have them complete the remediation, explain the corrective actions taken, and support you in a follow-up security audit? Crisis avoided.
In conclusion, if you are responsible for your company’s IT services, you can relate to these situations. And if an MSP has ever bailed you out of a jam, you already understand the value they provide, both in a pinch as well as in a longer-term partnership. Anexinet’s outcome-driven Managed Services consider your goals and challenges, then craft the ideal strategic approach to ensure you reach those goals. Let us take care of your digital footprint, so you can focus on growing your business. For more information on our Managed Services, please don’t hesitate to reach out to us. We’d love to help you stay afloat.