Updates such as enhanced webinar functionality and moderator controls, along with integrations with other Microsoft products, should increase the usefulness of Teams for customers—ultimately helping to fuel services-opportunities, solution providers told CRN.
The Teams update announcements show Microsoft will continue to invest in user experience around remote work, said Chris Vain, chief information officer for Blue Bell, Pa.-based Anexinet, No. 212 on CRN’s Solution Provider 500 for 2020.
The new features reflect changes asked for by users, and the new integrations help keep customers within the Microsoft product ecosystem instead of seeking separate communications tools, Vain said.
Looking ahead, Vain hopes to see more customization options become available for Teams, so that users can replicate the features they like with third-party tools. “Little nitpicky things can still create hurdles to adoption,” Vain said.
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