The untimely outage for videoconferencing app Zoom on Monday is sure to drive more customers to Microsoft Teams, Microsoft channel partners told CRN.
The Zoom outage lasted several hours and came as many customers are relying on the app’s videoconferencing capabilities to meet their work-from-home and remote learning needs.
Microsoft Teams, on the other hand, has had strong reliability in recent months–and for the most part now matches Zoom on video meetings features, too, according to solution providers who partner with Microsoft.
The Zoom outage will “absolutely” drive more customers to Teams, said Matt Dierolf, enterprise architect at Blue Bell, Pa.-based Anexinet, No. 212 on CRN’s Solution Provider 500.
“There’ve been a lot of challenges with Zoom. Initially, it was security-related. This [outage] is Strike 2. I think a lot of customers were already on the verge of switching,” Dierolf said. “Yesterday’s outage was pretty large and I think it has a direct impact, with so many people relying on it to work from home. [Videoconferencing] has almost become a Tier 1 app — a critical piece of your infrastructure. When there’s a major outage, people start looking other places.”
Read the full article at CRN.com
Related Content
![‘This is just validation of the fact that [Zoom] is less than ideal’ for many customers, one solution provider told CRN. By Kyle Alspach August 25, 2020, 03:39 PM EDT LinkedInFacebookTwitterEmailMore The untimely outage for videoconferencing app Zoom on Monday is sure to drive more customers to Microsoft Teams, Microsoft channel partners told CRN. The Zoom outage lasted several hours and came as many customers are relying on the app’s videoconferencing capabilities to meet their work-from-home and remote learning needs. [Related: Zoom Outages: Services Restored For Majority Of Users] Microsoft Teams, on the other hand, has had strong reliability in recent months--and for the most part now matches Zoom on video meetings features, too, according to solution providers who partner with Microsoft. The Zoom outage will “absolutely” drive more customers to Teams, said Matt Dierolf, enterprise architect at Blue Bell, Pa.-based Anexinet, No. 212 on CRN’s Solution Provider 500. “There’ve been a lot of challenges with Zoom. Initially, it was security-related. This [outage] is Strike 2. I think a lot of customers were already on the verge of switching,” Dierolf said. “Yesterday’s outage was pretty large and I think it has a direct impact, with so many people relying on it to work from home. [Videoconferencing] has almost become a Tier 1 app -- a critical piece of your infrastructure. When there’s a major outage, people start looking other places.” That’s especially the case for customers that are already paying for Teams as part of Office 365, he said. “I would say it’s definitely driving them to look more into Teams,” Dierolf said. Zoom, which has not identified the cause of the outage, declined to comment when reached by CRN on Tuesday. Matthew Bookspan, CEO of Altamonte Springs, Fla.-based solution provider Blacktip, said the Zoom outage is another selling point for solution providers who are working to get customers onto Teams. “This is just validation of the fact that that tool [Zoom] is less than ideal,” Bookspan said. Five months ago, Blacktip made a recommendation to all of its customers to avoid using Zoom, due to issues such as security, he said. About two-thirds have complied with the recommendation, but Bookspan said he believes that percentage will go up in the wake of the Zoom outage. While Teams suffered an outage of its own in mid-March, early on in the shift to work-from-home, “Teams has been very, very reliable” ever since, Bookspan said. “They’ve really built out the back end.” Additionally, “look how much the development team has done in the last two months alone. We now have a 7 x 7 grid, we’ve got Together Mode, we have a better waiting room scenario,” he said. “And then even on the admin side, the level of control and management that Microsoft has added is so much better.” One solution provider that has already seen inquiries from customers about switching from Zoom to Teams is iV4, a unit of Atlanta-based ProArch. The outage affected some clients that had not yet migrated to Teams, said Jeanne Morelli, vice president of operations at iV4. The solution provider “immediately received calls asking if we could provide them the licensing and a quick orientation on how to use Teams,” Morelli said in an email to CRN. Impacted customers included one organization whose board of directors had a Zoom meeting scheduled on Monday, she said. Ultimately, “as you look at reliability, security, continuous enhancements and integration with business applications, Teams will continue to become the business application of choice,” Morelli said. RELATED TOPICS: Collaboration & Communication Back to Top RELATED STORIES VIDEO Play Video Now Playing Bitdefender Invests in Leadership Team and Commitment to Partners UP NEXT Dell’s Latitude 9510 2-in-1 Puts AI To Work For You 1:59 MSP Security, Covid Impact Are Hot Topics At XChange+ 2020 Virtual Experience 4:52 Millennial Mindset Podcast 5: Cybersecurity: What Have We Learned From The Pandemic? 42:56 Eaton’s Curtiz Gangi: Power Management As A Service Is The Future 5:07 5 Things To Know About The LG Gram 17 1:21 Microsoft Teams Usage Is Up, And That’s Good For Partners 3:59 Two Mins With Siren CEO John Randles 2:00 Intuit Channel Chief Check-in 1:13 Pardon The Integration: Becoming Future Ready: Adapt, Respond, Accelerate 12:10 SonicWall’s Biggest Launch To Date Delivers Future-Proof Security, Remotely 5:33 How Dell EMC PowerScale Expands Vertical-Market Opportunities At The Edge 4:43 Pardon The Integration: Kaspersky- Smarten Up Your Cyber Threat Intelligence 12:09 How Cybercriminals Are Changing Attacker Behaviors: Sophos 10:06 The Channel Cooking At Home: Hainanese Chicken And The Power of SASE With Bitglass 5:44 Inside The Channel - Google Cloud's Carolee Gearhart 4:43 Behind The Boss with Blaine Raddon 5:13 Highlights From Microsoft Inspire 2020 4:14 Masergy Channel Chief: ‘This Is How We’re Going To Treat Our Better Partners Better’ 5:09 Masergy’s New SLAs Offer Partners 100 Percent Guarantees 3:41 Pandemic Drives Microsoft Azure Cloud Adoption 3:46 Masergy CEO: SD-WAN, SASE Simplify The Cloud Journey 3:31 New Masergy Partner Program Brings SD-WAN, UCaaS Incentives 3:07 Masergy Expands SD-WAN Toolset To Deliver More Deals, Solutions To Partners 3:20 HP Unites Partner Base Under New HP Amplify Partner Program 4:23 IBM’s Red Hat Acquisition Has Accelerated Partners’ Hybrid Multicloud Journey 3:45 Email Protection Minute: 4 Things To Look For In An Office 365 Security Provider 2:15 IBM's Cloud Partner Initiative Invests In The Channel 5:04 Network Connectivity Minute: Capitalize on SD-WAN with Experienced Support 1:47 The Channel Cooking At Home: Pizza And Moving To The Cloud With Zix 10:06 NetApp Channel Chief Check In (Jim Elder) 1:32 Get Witty With IT: Women Talk Tech - Episode 5 28:20 Dell’s Rahul Tikoo: Latest Commercial PCs Are The Industry’s Most Intelligent, Sustainable And Secure 5:45 IBM’s Evaristus Mainsah On The Edge Computing Opportunity For Partners 3:30 TCC Executive Interview with Chris Lamborn 3:56 The Channel Cooking At Home: Sunday Brunch And WFH Is Here To Stay With Pulse Secure 11:45 Enabling Cloud Solution Adoption with Tech Data Coaches 4:47 The Small Business Empowerment Program from Tech Data 4:57 Security Solutions for a Remote Workforce 4:29 Building Smart Cities with Tech Data 4:41 The Mobile Connected Workforce and 5G Technology 4:26 Next Tech Services and Solutions for Midmarket 4:53 Transformation at the Edge with Tech Data 4:01 Tech Data’s Commitment to Its Partners 7:06 Pardon The Integration: Wasabi - Back It Up! Office 365 Data, That Is 10:24 Two Minutes With IBM’s Judd Ficklen 2:00 IBM’s Expanded Ecosystem Helps Partners Build On The Edge 5:03 A Conversation About Racism With Tech Industry Leaders 8:46 Get Witty With IT: Women Talk Tech - Episode 4 24:41 Power Play: Increase Profit With After-Sales Support 1:53 Security Minute: Your Solution To Workforce Data Breaches 2:00 Inside The Channel With Bob Skelley - Tech Data's Stacy Nethercoat 3:08 Millennial Mindset Podcast 4: Adapting to Change 46:30 The Channel Cooking At Home: Cool Summer Salad And The Workplace Of The Future With S3 8:32 Pardon The Integration: Dell Technologies - Female Leaders Redefining Tech's Future 13:07 Security Minute: RSA Sale To STG Creates New Opportunities For Partners 2:21 Check Point Software Technologies Channel Chief Check-in 1:28 New NA Channel Chief: Partners Are Key To IBM’s Hybrid Cloud Journey 4:10 The Channel Cooking At Home: Persian Cuisine And Digital Marketing With Ribbon 7:10 Behind The Boss with Kevin Rooney 5:25 Network Connectivity Minute: The Power of Internet Connectivity 1:47 Security Minute: How Can Partners Sell DRM 2:08 VMware Channel Chief Check-in 1:17 Channel Partners: Intel Has Provided ‘Incredible Support’ As We Help Our Clients Through Pandemic 4:32 Inside The Channel With Bob Skelley - Technologent's Heather Gonzalez 3:55 Pardon The Integration: RingCentral - Maintain Business Continuity With Collaborative Contact Centers 13:12 Here’s How Intel Is Helping Partners Sell Optane Solutions 4:10 Intel’s Rose Schooler: Business Continuity, Telehealth Investments On The Rise Amid Pandemic 4:16 Backup And Disaster Recovery Minute: The Ultimate One-Two Punch Disaster Recovery Solution 2:12 The New Cisco DevNet Specialization Explained 4:53 PC Market ‘Trifecta’ Is Creating Opportunities For Partners To ‘Harvest’: Intel’s Steve Long 3:15 Power Play: Intelligent Power Manager – Your Recurring Revenue Goldmine 2:11 Intel’s Brad Haczynski: Customers' Need For Digital Strategies Makes ‘Our Partner Ecosystem Even More Powerful’ 3:41 Inside The Channel With Bob Skelley - Konica Minolta Channel Chief Laura Blackmer 3:38 Intel Partner Alliance Gearing Up For Q4 Launch 4:15 Intel Channel Chief: ‘We’re Building New Ecosystems To Build Growth Opportunities’ 3:40 CEO Bob Swan Says Partners Can Count On Intel 5:09 HP Channel Chief Check-in 1:17 The Channel Cooking At Home: Freestyle Pasta And CRN’s Gina Narcisi 6:45 Get Witty With IT: Women Talk Tech - Episode 3 31:50 Millennial Mindset Podcast 3: Bridging The Generational Gap In Business 42:50 WATCH NOW: Cybersecurity C-Level Execs Tackle Shift To Remote Work 10:08 Power Play: Eaton & VxRail – The Latest In Continued HCI Innovation 2:26 Inside The Channel With Bob Skelley - Michael Chunn 3:43 VARs Cooking At Home: Banana Bread And IT Security With NWN 6:21 Dell Financial Services Helping Partners Maintain Liquidity Through Pandemic 3:45 IBM’s Chris MacLaughlin: After The Pandemic, A Hybrid Marketing Approach Will Emerge 4:08 Dell Technologies Unlocks Customer Value With New 'Proven Partner' Services Competency 3:40 IBM’s Mike Fino: Helping Partners Move Customers Into The Digital Era 3:55 Dell Technologies’ Scott Millard: New PowerStore Hits Midrange ‘Sweet Spot’ 3:32 IBM Channel Chief: New PartnerWorld Program Tailored To Capture Hybrid Multi-Cloud Opportunities 3:50 IBM’s David La Rose: ‘The Channel Has Never Been More Important’ 4:17 Get Witty With IT: Women Talk Tech - Episode 2 35:23 Millennial Mindset Podcast 2: Navigating You Next Career Move As A Millennial 39:50 Network Connectivity Minute: Unbridle Bandwidth With Software-Defined Networking 2:06 Inside The Channel With Bob Skelley - CIO John Michael Gross 3:21 Industry Expert: Digital Divide Deepens Amid Coronavirus 3:45 HP Launches Free Online Resources To Support Teachers, Students Impacted By COVID-19 4:16 Inside The Channel With Bob Skelley - Dell Technologies' Joyce Mullen 5:13 HP’s New PC Security Offerings Combine Hardware, Cloud And AI 2:32 SPONSORED RESOURCES Business Continuity for VMware Partner Connect partners How HP is Helping Solution Providers Build the Home Office of the Future OneXafe Solo 300: Unboxed Program PowerAdvantage Program Brochure HP Introduces Remote Work Solutions for Rapidly Changing Work Environments FROM OUR ADVERTISERS Right Webroot Webroot Learning Center Dell Technologies Dell Technologies Cloud Learning Center Scale Computing Scale Computing Women of the Channel Showcase Trend Micro Managed Security Sinefa Monitoring as a Service Panduit Panduit Mimecast Mimecast NPD Industry Trends sponsor Emerging Vendors Showcase Vertiv Edge Computing Wasabi Wasabi CRN Showcase StorageCraft Disaster Recovery Learning Center APC by Schneider Electric IoT Platforms Nutanix Nutanix Learning Center Spectrum Partner Program Spectrum Partner Program Sophos Sophos Cybersecurity Learning Center BlackBerry Cylance BlackBerry Cylance Learning Center Eaton Eaton Learning Center QuickBooks Midmarket Opportunities HP Amplify™ - A Simplified Global Program for the Customer-Driven Digital Age HP Inc. Dell Technologies Dell Technologies Storage Learning Center Citrix Citrix XChange Showcase Symantec Symantec Business Security Learning Center sponsor Top 100 Executives Showcase VMware Carbonite Cloud Storage Sherweb Cloud Partner Programs Acer Remote Workforce Dell Technologies Hybrid Cloud Comcast Comcast Business Learning Center Rising Stars Showcase SolarWinds IT Operations Management Veeam Veeam ABOUT US Meet the Editors Media Kit Site Map Contact Us TOOLS & RESOURCES CRN Latest Issue CRN Lists Annual Report Card Women of the Channel Events Calendar SUBSCRIBE CRN Magazines SIGN ME UP Unique industry intelligence, management strategies and forward-looking insight delivered bi-monthly. CRN Newsletters SIGN ME UP IT channel news with the solution provider perspective you know and trust sent to your inbox. CRN Lists & Awards SIGN ME UP Receive notification when applications open for lists and awards. APPLY CRN Applications APPLY NOW Tech Innovators CAREERS PRIVACY POLICY TERMS OF SERVICE SHARE, LIKE, FOLLOW CRN Facebook LinkedIn Twitter YouTube © 2020 The Channel Company All rights reserved.](https://anexinet.com/wp-content/uploads/2020/08/teams-video-9-351x230.jpg)
Share on 
