Microsoft Partners: Zoom Outage Will Drive Customers To Teams
The untimely outage for videoconferencing app Zoom on Monday is sure to drive more customers to Microsoft Teams, Microsoft channel partners told CRN.
The Zoom outage lasted several hours and came as many customers are relying on the app’s videoconferencing capabilities to meet their work-from-home and remote learning needs.
Microsoft Teams, on the other hand, has had strong reliability in recent months–and for the most part now matches Zoom on video meetings features, too, according to solution providers who partner with Microsoft.
The Zoom outage will “absolutely” drive more customers to Teams, said Matt Dierolf, enterprise architect at Blue Bell, Pa.-based Anexinet, No. 212 on CRN’s Solution Provider 500.
“There’ve been a lot of challenges with Zoom. Initially, it was security-related. This [outage] is Strike 2. I think a lot of customers were already on the verge of switching,” Dierolf said. “Yesterday’s outage was pretty large and I think it has a direct impact, with so many people relying on it to work from home. [Videoconferencing] has almost become a Tier 1 app — a critical piece of your infrastructure. When there’s a major outage, people start looking other places.”