The Modern Digital Enterprise Podcast
Episode: Call Centers and Modern Customer Experience with NICE
Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the power automation can bring to customer interactions.
Chris Hayner, Enterprise Architect, Anexinet
Ray Hicken – VP of Strategy & Business Development, NICE
Robby Paul – EVP, Contact Center & Collaboration, Anexinet
The Modern Digital Enterprise Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at [email protected]. We are online at https://anexinet.com.
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