Author: Monica Avina
Monica Avina is a Support Lead at Propelics. She has experience leading large groups of Support Engineers and delivering technical assistance for known brands in the Financial, Health Care, and IT services. Monica is ITIL Certified with over 6 years of experience leading IT support projects and organizing teams to achieve SLAs, OLAs and Company metrics. Monica is highly-schooled in the latest leadership techniques for empowering and motivating her team to succeed.
