Philadelphia, PA — March 7, 2018 — Anexinet Corporation, a leading provider of digital business solutions, announced the release of ListenLogic 3.0. ListenLogic 3.0 has been upgraded with over 20 new enhancements to more efficiently gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights. Significant improvements include new artificial intelligence (AI) and ensemble machine learning methods, self-service filtering language and classification engine as well as advanced natural language processing (NLP) that quickly analyzes unstructured data with precise accuracy.
ListenLogic automatically brings meaning to omni-channel customer feedback data by identifying patterns and trends which are often obscured by the immense amount of unstructured information spread across multiple systems. “Modern omni-channel insights frame how organizations transform themselves by listening to every customer interaction,” said Mark Langsfeld, VP of Analytics Solutions at Anexinet. “Anexinet brings the experience and solutions that ensures omni-channel insights grow sales, reduce customer churn, ensure compliance and drive contact center efficiency.”
Below are highlights of the new ListenLogic 3.0 omni-channel analytics features:
ListenLogic additionally integrates third-party voice-to-text, OCR and other transcription services to transform these datasets into actionable customer insights. Scott Bakken, co-founder of MainTrax, an independent leading provider of speech analytics services stated, “ListenLogic is a game changer for not only finding a needle in the haystack across every customer touchpoint, but also discovering unexpected gaps throughout the customer journey. Contact centers can truly enhance their customer experience using this new AI filtering capability.”
For more information about ListenLogic and to request a proof-of-concept using your data, please visit: www.anexinet.com/listenlogic/.
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Anexinet (www.anexinet.com) specializes in helping companies design, build, and run their digital applications and platforms. For 20 years, Anexinet has delivered intelligent insights, customer engagement and enterprise modernization solutions that drive impactful business outcomes. Partner with Anexinet to be your Digital Architects, so you can focus on your core business.
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