Business, like life, is a series of successes and failures. Hopefully of course we have more successes than failures. However, most of the systems that we created over the past several decades are really designed around a rather ideal set of circumstances – how we would like and expect things to unfold. But since the world isn’t quite so nice and neat as we’d like, we need to change how we operate and as a result we need to enhance the platforms we use to run the business.
Accelerating this trend is the ever-rising customer expectations, sometimes referred to as the Amazon effect. We are no longer content to get just free shipping, if it doesn’t arrive in 2 days, we get annoyed. We want immediate gratification. This is just the simplest example, but one that we can probably all relate to.
With mobile technologies, the cloud, the Internet of Things, customers, employees, partners all expect us to react to their desires and challenges in near real time. And for many, this is the crux of our Digital Transformation efforts – how can we re-design, re-platform, re-engineer business processes to be more reactive to internal and external events?
Read the full article at vmblog.com
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