In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.
“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.”
— Aspect Software, Inc.
To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.
“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”
— Aberdeen Group, Inc.
Let Anexinet help accelerate your CX self-service application strategy and development journey.
As Anexinet’s Executive Vice President and General Manager of Digital & Analytics Services, Al leads all customer-facing digital transformation efforts to enable a modernized customer experience. With over two decades of experience building innovative technology services and adapting businesses to thrive amid evolving conditions, Al is a proven leader at delivering growth while aggressively managing bottom-line performance. Further, Al builds high performance teams that generate and maintain strong customer relationships.